Category: Brain Food for Business

0

The late arriving manager

By Ken Keller Dear Ken Keller, Since I promoted someone into a management role, they have gone from being early to work and staying late to always arriving later than my other employees and leaving when the hourly workers go home. When I asked him about it he said that as a manager, he no […]

0

Playing the blame game

By Ken Keller Dear Ken Keller, I have a manager that is getting on my nerves. She is what I call “a big talker” but it’s nothing but hot air. It’s frustrating for me, her peers and the other employees. When I call her out on missed deadlines or poor results, she is quick to […]

0

Your business is not a boxing ring

Dear Ken Keller, It appears I have become a referee in a never-ending boxing match between my employees, figuratively speaking. The disagreements are about stupid things. When an employee arrives three minutes late, six people are in my office complaining the latecomer should be written up or fired. When someone leaves an empty coffee pot […]

0

Showing a bit too much skin?

Dear Ken Keller, Attempting to accommodate my employees I decided to allow for casual dress from Memorial Day through Labor Day. Two months in, I have concerns. Some female employees are wearing outfits displaying considerably more skin than I feel appropriate. I overheard one male employee say, “I wonder what so and so will wear […]

0

Why won’t they act like owners?

Dear Ken Keller, How I can get my employees to act more like owners? My employees are hard-working people, productive and loyal. But every idea for improvement comes from me and I’d like for them to take some ownership as to how we can improve the company. Paul S. Dear Paul, Your employees aren’t interested […]

0

How not to lose a good employee

Dear Ken Keller, I hired a new employee to work for my company. All was well, I thought, until several weeks later when he failed to show up for work. Concerned, I called and asked if he was okay. The new employee told me that he quit. He said he did this because he was […]

0

Bad manners can blow the business deal

By Ken Keller Dear Ken Keller, At a recent trade show in Las Vegas , I took a prospect and two of my sales team out for an expensive dinner to close a deal. As we dined, I became increasingly embarrassed by the poor table manners displayed by my employees. We did get the business […]

0

What is the best way to grow my business?

By Ken Keller Dear Ken Keller, I’ve been struggling to grow my business and would like some input as to how to go about it. I’m in a service business, and my customers are residential owners, commercial building owners and those who lease office, warehouse and manufacturing space. Cheryl Z. Dear Cheryl: I am going […]